Shipping policy
Shipping Policy
At Storey Collection, we want your new lighting to arrive safely and on time. Here's everything you need to know about delivery.
Free NZ Delivery on Orders Over $499
Enjoy free delivery on orders of $499 or more to most New Zealand addresses, including rural addresses for standard items.
Free delivery doesn't apply to oversized items, which are charged at our oversized delivery rate (see below).
Free Local Delivery – Nelson
Live within 25km of our Nelson showroom? Enjoy free local delivery on orders of $99 or more. Select Local Delivery at checkout and we'll be in touch to arrange a time that suits you.
Delivery Areas
We deliver throughout New Zealand, with free local delivery available around Nelson.
Shipping Costs
For orders under $499, shipping is calculated at checkout based on the total weight of your order, your delivery address (North or South Island) and whether you're at an urban or rural address.
At checkout, please select the Rural option if you live at a rural address. If an urban rate is selected for a rural address, we may contact you to cover the difference before dispatch.
Oversized Items
Some of our larger pieces, such as statement chandeliers and large pendants, ship in oversized cartons that standard couriers can't carry. These are delivered by Mainfreight and charged at our oversized delivery rate, which is shown at checkout.
Oversized items can't be delivered to rural addresses. If you live rurally and would like an oversized item, please contact us before ordering and we'll help find the best solution.
Fabric Lampshades
Fabric shades are packed in their own protective boxes to keep them in perfect condition, so they may arrive separately from the rest of your order.
Dispatch Times
- In-stock showroom items are usually dispatched the next working day.
- Warehouse items are dispatched within 5–10 working days. This gives us time to bring them to our Nelson showroom and inspect each piece before it's sent to you, so it arrives in perfect condition.
If anything in your order is delayed, we'll be in touch to let you know.
Pre-Orders
Some products are available on pre-order. Pay a 50% deposit at checkout, and we'll charge the remaining balance once your item has arrived at our Nelson showroom and been inspected, just before dispatch. We'll keep you updated if the expected arrival date changes. See our Refund Policy for pre-order cancellations.
Couriers & Tracking
General items are sent with PostHaste, and oversized items with Mainfreight. Once your order has shipped, you'll receive an email with your tracking number.
Damaged or Missing Items
We pack every order carefully. If something arrives damaged in transit, please contact us within 48 hours of delivery with photos of the item and its packaging, and we'll make it right. For faults that appear later, please see our Refund Policy.
In-Store Pickup
Prefer to collect? Choose pickup at checkout and we'll let you know when your order is ready at:
Storey Collection
65 Collingwood Street, Nelson 7010
Some items are available for pickup only. These are marked on the product page.
Questions?
We're a family-owned business and happy to help with any delivery questions.
Phone: (03) 548 4945
Email: info@storeycollection.co.nz