Return Policy

At Storey Collection, we strive to provide you with quality products and excellent service. Please familiarise yourself with our returns policy below:

Eligibility:

  • We accept returns for products that are faulty, damaged upon arrival, or not as described.

  • Returns for change of mind are not accepted. Cancelled orders will be charged a fee to cover payment processing and transaction fees.

  • Special order or indent products are not eligible for return unless they are faulty or not as described.

Restocking Fee:

  • For eligible returns, a restocking fee of 25% of the total order value will be deducted from the refund. This fee covers administrative and restocking costs.

Compliance with Consumer Guarantees Act (NZ):

  • Our returns policy complies with the Consumer Guarantees Act (NZ), ensuring that you have the right to a refund, replacement, or repair if a product is faulty, not fit for purpose, or not as described.

Contacting Customer Service:

  • To initiate a return, you must contact our customer service team within 7 days of receipt of goods .

  • Provide your order details, reason for return, and any relevant information or documentation. We reserve the right to request additional evidence and to share that evidence with any third party required (i.ei manufacturer or courier).

  • Our customer service team will guide you through the returns process and provide you with instructions on how to return the item(s) to us.

Inspection and Refund:

  • Upon receipt of the returned item(s), we will inspect them to ensure they meet the eligibility criteria.

  • If the return is approved, we will process your refund, minus the restocking fee, using the original method of payment.

Contact Us:

  • If you have any questions or concerns regarding our returns policy, please contact our customer service team:

    • Phone: (03) 548 4945

    • Email: info@storeycollection.co.nz

We appreciate your understanding and cooperation in adhering to our returns policy. Your satisfaction is important to us, and we are here to assist you with any issues you may encounter with your purchase.