Payment, Shipping and Delivery Policy
At Storey Home Collection, we’re committed to providing a smooth and enjoyable shopping experience. Below are the key details to help you make an informed decision about your purchase:
Payment Information
All payments on our website are securely processed through Stripe, a trusted payment gateway. Your personal and financial information is safeguarded in line with our privacy policy, giving you peace of mind with every transaction.
Shipping Information
We aim to dispatch your order within 5–10 business days. Items in stock in our showroom are often dispatched the next business day, so you can receive your purchase even sooner.
Since our collection includes items that may be fragile or oversized, shipping costs vary based on the size and weight of your order. Rest assured, we take extra care to package your items securely and ensure reliable delivery.
For oversized or special items, delivery is handled by Mainfreight, while general items are shipped via PostHaste. In rare cases, we may contact you to confirm additional shipping details or discuss any extra charges for unusual delivery addresses.
Delivery Information
Once your order is shipped, you’ll receive a tracking number via email, so you can easily monitor its progress.
In-Store Pickup
If you prefer to pick up your order, we’ll notify you as soon as it’s ready for collection at:
Storey Home Collection
65 Collingwood Street, Nelson 7010, New Zealand
Contact Us
As a family-owned local business, your satisfaction is our top priority. If you have any questions or concerns, we’re here to help. Reach out to us via:
Phone: (03) 548 4945
Email: info@storeycollection.co.nz
We appreciate your support and look forward to serving you!