Payment, Shipping and Delivery Policy

At Storey Home Collection, we strive to provide a seamless shopping experience for our valued customers. Below are the details regarding payment, shipping, and delivery:

Payment Information

All transactions on our website are securely processed using Stripe, a trusted third-party credit card processor. Your personal information is handled with the utmost care, in accordance with our privacy policy.

Shipping Information

We aim to dispatch your purchased items within five to ten (5-10) business days. Please note that due to the nature of our products, which may be fragile or bulky, shipping costs often vary depending on size and weight. Our priority is to ensure the safe packaging and reliable delivery of your order.

In the event of any unforeseeable delays in delivery, dispatch or in certain cases, such as unusual shipping addresses, we may need to contact you to discuss these changes or any additional charges.

Delivery Information

We partner with Aramex, a reputable courier service, for all our shipments. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery conveniently.

For in-store pickups, we will promptly notify you via the contact information provided when your items are ready for collection from our physical store: Storey Home Collection, 65 Collingwood Street, Nelson 7010 New Zealand

Contact Us

As a locally owned family business, we value your satisfaction and are readily available to assist you with any inquiries or concerns. Feel free to reach out to us via phone, email, or our contact form:

Phone: (03) 548 4945
Email: info@storeycollection.co.nz

We appreciate your support and look forward to serving you!